Neuralox Return Policy
The Neuralox “It works” Guarantee is simple, if you are not 100% satisfied with Neuralox’s brain health benefits, simply return the unused portion within 60 days and we will refund your entire purchase price (less Shipping and Handling)
Return Procedure
To return your order, please call our Customer Service team at 1-877-552-3848 for a Return Confirmation Number
The Return Confirmation Number is to ensure your returned product is identified to your order and expedite your refund.
Required Information
Your complete name and address, as it was provided when placing the order.
Reference your Return Confirmation Number on the package (Call Customer Service 1-877-552-3848)
All returns must be sent with tracking information or delivery conformation, this is to ensure that both customer and our Returns Processing team can verify that the returned product is delivered back to our facility.
Example:
- United States Postal Service – with Delivery confirmation
- UPS Delivery – with package tracking
- FedEx Delivery – with package tracking
Send your Return to
Neuralox
C/o Return Fulfillment Services
165 Pleasant Ave
S. Portland, ME 04106
Note: Having Delivery confirmation ensures that there is Proof of Delivery to expedite your refund processing.
Copy of the packing slip or Order Number will also expedite your refund, as it will be easier to identify your return.
Note: If you ordered a multiple months supply where you received FREE bottles, the refund will be calculated based on the number of bottles you returned with an average price calculation based on your purchase price.
Return Process Timeframe
Allow for 7-10 for your package to arrive in our Returns Processing Facility. Please hold onto tracking and delivery confirmation numbers until you have received your refund, so that you have Proof of Delivery.
Once the return is confirmed at our Returns Processing Facility, a credit will be issued to the credit card you used to pay for the product. We strive to apply the credit within 7-10 days of verifying that your return is in our Facility.
If you have any questions about the Return Procedure, please call our Customer Service team at 1-877-552-3848 |
